If the payment fails, a reversal of the payment is submitted.īRM verifies that the original payment was applied to the written-off account or bill unit. The payment is applied to the account or bill unit and all paid-off bill items are closed.Īny remaining balance on the account or bill unit (for an underpayment) is written off again. The written-off balance is transferred back to the account or bill unit. If the write-off reversal feature is enabled, the write-off on the account or bill unit is reversed. It also describes the steps that occur if the original payment must be reversed and the paid amount must be written off again:Īn account or bill unit contains an unpaid balance that was written off as unrecoverable, and a payment is received for the written-off amount. The following steps occur when a payment is made for a written-off amount. Overview of the Write-Off Reversal Process You must first allocate and close the open items, or customize the PCM_OP_BILL_POL_REVERSE_PAYMENT policy opcode to allocate and close the open items, before performing the reversal.įor information on customizing write-off reversal rules, see "Writing Off Debts and Reversing Write-Offs with Your Custom Application". If any open unallocated items are in the account at the time of the reversal, the re–write-off on the account does not occur. The $50 account balance is written off again. The $45 balance that was removed by the initial payment is returned to the account balance. The $5 write-off amount is returned to the account balance. Later, if the $45 payment fails, the following steps occur when you reverse the payment: After the payment amount is subtracted, the remaining $5 balance is written off again. This corresponds to the initial write-off amount for the account or bill unit.įor example, if your company writes off a $50 unpaid balance on an account or bill unit and 6 months later receives a payment of $45 for that account or bill unit, the $50 write-off is returned to the account or bill unit so that the payment can be applied toward the balance. This restores the account balance to its original state so the entire amount can be written off again. If an underpayment fails and you reverse it, both the amount that was written off (due to the underpayment) and the amount that was removed by the payment are returned to the account or bill unit. The remaining amount is written off and the account's write-off flag is reset to write-off. If the payment amount is less than the amount written off, the payment is fully allocated, and the open bills and bill items are closed again. The account or bill unit is left open and the account's write-off flag is not reset to write-off. In general, if the payment amount is more than the amount written off, the paid bills and bill items are closed and the remaining amount is left unallocated in the account. Overpayments and underpayments are allocated according to the rules defined in your business policies: Exact payments are allocated to the appropriate bill and bill items, which are closed after being paid, and the account's write-off flag is not reset to write-off. About Overpayment and Underpayment AllocationĪfter a payment is posted to a written-off account or bill unit, the handling of the bill or bill items is determined by the amount of the payment: exact payment, overpayment, or underpayment.
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